Why Official Status Pages Can Lag Crowd Reports
Crowd reports and official provider status pages serve different jobs. They can move at different speeds, especially in the first minutes of an incident.
Crowd reports are messy but fast. If many people suddenly click the tracker because Claude is not working for them, that spike can appear before an operations team has verified the issue and posted an official update.
Official status pages are cleaner but slower by design. A provider usually wants enough confidence to avoid publishing a false alarm, which means a short delay between first user impact and a formal incident post is normal.
That is why this site should be read as an early signal, not a final verdict. A crowd spike means many people are reporting trouble. It does not prove the cause, scope, or official severity of the incident.
The best workflow is to use both sources together. Check the live crowd signal on the homepage, then compare it with the official status page and your own direct experience.
If you want the details behind deduplication, cooldowns, and chart buckets, review the methodology page. If Claude is failing specifically for you, read what to check first.